We want to get your order to you as quickly as we can.
All of our paintings and commissioned pieces are created in metro Atlanta and ship directly from our studio once they are fully finished. We create all of our own prints in studio as well, and they ship within one to two business days. Any other merchandise purchases will be delivered directly from the manufacturer.
Shipping Time - We cannot guarantee shipping times but we do our best to make every effort in getting your items delivered in a timely manner. If something seems to be lagging, let us know and we'll look into it.
During the holiday season, shipping may take a little extra time. Large orders may take additional delivery time and may arrive in several different packages.
International Orders (Outside of the USA)
We currently do not ship outside of the USA, but we are working on it! Please contact us if you need anything.
Refunds, Returns, Exchanges, Oh my!
We want you to be happy with your purchases. All of our packages are thoroughly checked before sending and packaged with a lot of care.
However, in the unlikely event that you receive an item that is damaged during shipping or is faulty, please contact us via email at LMFillustrations@gmail.com and we'll do whatever we can to make it right.
We do not refund or exchange items for change-of-mind.
We do not offer refunds on pet portraits, commissioned paintings, or custom work. There is a lot of preparation and design work that goes into each piece before the painting begins. If you are not happy with the work we've created, please let us know and we will do everything we can to turn you back into a happy customer. We always send images of your commissioned piece for your approval before shipping.
Other Frequently Asked Questions
Do you come and sit with my dog to paint, or do you work from photos?
We work solely from photos. It would be very tricky to come to your home and paint your pet.
Do you offer paintings of cats? I see lots of Dogs.
Yes! We love kitties and cats as much as dogs. Please email us to see examples of previous kitty commissions.
Can you put my dog's face on a pillow/sticker/bag/etc.?
We only offer this service to customers who have commissioned us to paint their pets.
Print vs Painting - what's the difference?
If you order an original painting, then you'll receive a heavy duty canvas painting. It's been hand painted on a deep edge canvas and you'll see lots of texture and brush strokes. If you order a print, you'll receive a paper print of the original. It's been digitally mastered, offers many different background options, and is much more cost efficient. All of our prints are printed in our studio on archival paper using pigment inks. What's that even mean? It means your print will last forever and is of highest quality.
Do you offer framing services?
No, we do not offer any framing services online. If you catch us at an event, we will likely have framed prints available for cash and carry. For pet portraits and original paintings, all of the sides of the canvas are fully finished and framing isn't necessary - though a floating frame does lend a modern and finished-out look. If you need help finding a professional framer near you, please reach out via email!
Do you gift wrap?
We love gift wrapping! Please let me know if an item is being gifted and sent directly to the recipient. I'll make the packaging look as though it's coming from you and ready for the big day or event.
Can you name one of your characters after me or my kid?
While all of our animals already have names, we can change a label to make it more fitting. Just send us a note in your purchase!
Still have a question?
Please email us and we'll be happy to help!